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Important Notice: Adding Narrations or Reference

Important Notice: Adding Narrations or Reference
Mon, 05/14/2018

Dear Valued Paynet Customer

The Paynet Trade Payments module is used for both individual and bulk multiple bank supplier payments. It offers Corporates and Individuals an easy, secure and cost-effective method of sending payments instructions to their respective banks.

When making credit payments using Paynet it is important that you put the reference or narration indicating the purpose of payment. On numerous occasions the receivers are receiving unspecified proof of payment as a result they won’t be able to account for your payments. We therefore encourage Paynet users to ensure that they add reference or narration of their payments for the receiver to be able to identify your payment.

Below are examples of what you need to do when making a payment to a supplier or paying school fees.

  • When paying a supplier you can use the invoice number as reference or narration.
  • When paying School fees you can use the name and surname or student number of the beneficiary.

 Paynet Desktop Print screen Example:

Paynet Online Print screen Example:

If you experience any challenges please do not hesitate to contact us through our Customer Service Team.

Our Customer Service department contact details are highlighted below;

  • Tel:  +263 (4) 369213-30 or +263 (9) 8854309/70/76
  • VOIP Number:  08677004338
  • Mobile:   0772 218 546, 0772 600 916 or 0772 606 548
  • Email:  helpdesk@payserv.co.zw

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Thank you for your continued support





  • Mr. Hozo, Chipembere School Headmaster

    Ever since we started using Paynet to transfer our funds, we have eliminated the risk of our bursar getting robbed off hard cash. Paynet is very secure, it saves us a lot of time and their charges are very low. Thanks to Paynet, we don’t worry about hassles to wait in the queue to withdraw cash. The fact that we no longer write and sign forms means the margin of error has been significantly reduced which is a good thing for us. Secure transactions and reduced margin of error.

  • Irene Masangudza – Old Mutual

    I send my Debit Orders instructions using Paynet to all banks at the click of a button and receive payment confirmations electronically.
    The Paynet Debit Orders Module enhances our payments collection.

  • Mrs Kwenda, Emerald Hill School

    Using Paynet has reduced the burden of carrying cash from the bank to home in order to make salary payments. In terms of security, there are no fears of being robbed while carrying a large amount of money. We used to spend a lot of time counting money and packing it into envelopes on payday but that is now a thing of the past. That time is now being used to do other vital work to keep the Home running. As the platform is Internet based, we do not have to rush to the bank to submit salaries, we do it from the comfort of our office. Paynet is really useful to us.

  • Lindy Griffiths – Cabinet Building and Hardware in Karoi

    My life is so much easier since we started using Paynet’s facility to make corporate and salary payments.  I just make a few quick easy computer entries and press send!  Payday couldn’t be easier!

  • Josephine Mukoki-Mthunzi, HR Administrator Clinton Health Access

    “For the one year that we have used Autopay Services for our Payroll, we have experienced a great service with timely delivery of reports, pay-slips and their team constantly in communication with us as a client.  It is rare to find a company that has dedicated team who care for the welfare of their clients as Autopay does.  They mean what they say and say what they mean and we have not been disappointed at all.  Autopay has a team of people who have integrity and great customer relations. This saying “A Customer Is a King”, perfectly fits with them, we feel like kings all the time.”

  • Brian Kagondo – HR Executive Ariston Holdings

    Am truly grateful for the excellent service I keep getting from Autopay, your efficiency is honourable.