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Payroll and HR Administration services

Payroll and HR Administration services
Thu, 05/17/2018

The Payserv Group provides payments and business process outsourcing services targeted at Banks, Banks’ customers and finance related services in Africa. The group has four subsidiaries, Paynet, Autopay, Microserv and Softserv. As Payserv, one of our key drivers is to provide convenience at the right price and at the right time. We aim to understand what our customers want and strive to give them what they need in the most cost effective way at the right time. In the 21st Century technology is omnipresent and essential, at the same time it can be expensive & complicated. Our business as Payserv is to take the expense and the complications away from our customers and make payments and related business processing easy, cost effective and accessible.

Autopay offers businesses Payroll and HR Administration services. The Autopay business unit runs the largest privately owned Salary Service Bureau and also offers outsourced HR administration services in Zimbabwe.  Autopay enables organizations of any size to outsource their salary and HR administration functions to a team of Payroll and HR experts who are thoroughly conversant with the needs of employers and the Zimbabwe taxation requirements and Labour law. On behalf of customers, Autopay process the payroll, pay their employees directly into bank accounts or wallets, third parties and manage the regulators, ZIMRA, NSSA and ZIMDEF. Our services can be accessed online and pay as you go. The service covers Tax calculations, HR Administration and Payroll audits.

Outsourcing improves company productivity handing over non-core activities to professionals who specialize in those activities, releasing human resources to focus on the core business. Specifically, outsourcing a Payroll offers the following: Confidentiality – having salaries, wages processed and done offsite. Reliability – Autopay produces a payroll the way the customers want it done and ensure that any legislative changes are incorporated in the payroll on the required dates. Continuity – with a team of professionals a complete disaster recovery resource, customers will never be thrown into a crisis when their human or technical payroll and HR resources crash.  Cost Effectiveness – with Autopay companies save on staff, technology and administration costs. 

Though we recommend companies to outsource Payroll and HR Administration out rightly, we also appreciate the fact some customers will adopt the global ways of doing business in a developing economy at a very slow pace. On that note Autopay extends other options where we offer an affordable Payroll solution, Paywell which can also be accessed online targeting very small organizations to large corporates, A fully-fledged HR Management solution for an efficient Leave Management, Employee self-service and Performance Management.

Achievements:  Autopay Business Unit

  • As Payserv Zimbabwe, we have served the Zimbabwean market since 1999, offering shared services in the form of a payroll bureau through our Autopay brand and a payments management platform called Paynet. We pride ourselves for being successfully offering these low cost services to our Zimbabwean market over time.
  • The HR Manage solution offers the following;
    • Performance management - Computerization of Performance Management Schemes, monitoring and reporting on staff performance as well as facilitation of performance based pay. We can also assist corporates define Performance Management Schemes.
    • Leave Management - Computerized record monitoring, reconciliation and reporting of leave in line with company policy.
    • HR Data Administration - Computerized up to date staff data maintenance, monitoring and reporting.
    • Research indicates that SMEs are fast growing, yet, bedeviled with lack of capital to invest in appropriate technologies that bring efficiencies in their operation. As an organization, we have taken it upon ourselves to offer a lighter version of our Autopay service offering that SMEs can access, utilize and pay for usage only. The Autopay Lite product is designed to ensure compliance without complication at a very reasonable price
    • Our intention is to continue to provide solutions that are world-class and that can be matched with any first world systems out there. One of the things that we want is to bring convenience to the most remote places in the country. We have been going around the country looking at how best we can bring awareness. Our goal is to make sure that payment platform and business processes are available for every citizen at the click of a button.


  • Mr. Hozo, Chipembere School Headmaster

    Ever since we started using Paynet to transfer our funds, we have eliminated the risk of our bursar getting robbed off hard cash. Paynet is very secure, it saves us a lot of time and their charges are very low. Thanks to Paynet, we don’t worry about hassles to wait in the queue to withdraw cash. The fact that we no longer write and sign forms means the margin of error has been significantly reduced which is a good thing for us. Secure transactions and reduced margin of error.

  • Irene Masangudza – Old Mutual

    I send my Debit Orders instructions using Paynet to all banks at the click of a button and receive payment confirmations electronically.
    The Paynet Debit Orders Module enhances our payments collection.

  • Mrs Kwenda, Emerald Hill School

    Using Paynet has reduced the burden of carrying cash from the bank to home in order to make salary payments. In terms of security, there are no fears of being robbed while carrying a large amount of money. We used to spend a lot of time counting money and packing it into envelopes on payday but that is now a thing of the past. That time is now being used to do other vital work to keep the Home running. As the platform is Internet based, we do not have to rush to the bank to submit salaries, we do it from the comfort of our office. Paynet is really useful to us.

  • Lindy Griffiths – Cabinet Building and Hardware in Karoi

    My life is so much easier since we started using Paynet’s facility to make corporate and salary payments.  I just make a few quick easy computer entries and press send!  Payday couldn’t be easier!

  • Josephine Mukoki-Mthunzi, HR Administrator Clinton Health Access

    “For the one year that we have used Autopay Services for our Payroll, we have experienced a great service with timely delivery of reports, pay-slips and their team constantly in communication with us as a client.  It is rare to find a company that has dedicated team who care for the welfare of their clients as Autopay does.  They mean what they say and say what they mean and we have not been disappointed at all.  Autopay has a team of people who have integrity and great customer relations. This saying “A Customer Is a King”, perfectly fits with them, we feel like kings all the time.”

  • Brian Kagondo – HR Executive Ariston Holdings

    Am truly grateful for the excellent service I keep getting from Autopay, your efficiency is honourable.