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Microserv Business Unit

Microserv Business Unit
Wed, 07/04/2018

The Microserv Business Unit  

The Payserv Group provides payments and business process outsourcing services targeted at Banks, Banks’ customers and finance related services in Africa. The group has four subsidiaries, Paynet, Autopay, Microserv and Softserv. Specifically for our Microserv business unit, we have a robust core banking system that was crafted to suit Microfinance Institutions (MFIs) of all sizes and banks. It automates their entire process from initial customer data maintenance, transaction data management, loan repayments up to historical data of the client’s business. It is a system tailor made for winners in the Zimbabwe Microfinance and banking sector. Our objective is to fully automate the entire Microfinance sector. As Payserv, one of our key drivers is to provide convenience at the right price and at the right time. We aim to understand what our customers want and strive to give them what they need in the most cost effective way at the right time. In the 21st Century technology is omnipresent and essential, at the same time it can be expensive & complicated. Our business as Payserv is to take the expense and the complications away from our customers and make payments and related business processing easy, cost effective and accessible. As Payserv Zimbabwe, we have served the Zimbabwean market since 1999, offering shared services in the form of a payments management platform called Paynet and a payroll bureau through our Autopay brand. We pride ourselves for being successfully offering these low cost services to our Zimbabwean market over time. Microserv system is only slightly over a year old in the Zimbabwean market but the uptake has been quite significant.

As Payserv we support the Reserve Bank of Zimbabwe’s requirement for every microfinancier to put in place robust ICT management information systems to facilitate integrity of records and information, submission of reliable and accurate information to the Reserve Bank and participation in the Credit Registry, MSME credit guarantee scheme, and the Collateral Registry. Our Microserv solution is tried and tested , used in over 37 countries to date as Bankers Realm software, in Zimbabwe we boast of large entities such as Women’s Banks, Yebo Finance Fundhouse Finance, Lion Finance Bank, Hillthru Microfinance to name but a few. We have made our services known to the Microfinance mother body Zimbabwe Association Of Microfinance Institutions (ZAMFI) such that they have allowed us to market it to their members and also we have the blessing of the RBZ through the bank supervision unit responsible for MFIs. Our system can be intergrated with various other channels and any other service provider system that can benefit the Microfinance sector.

Our intention as an organization is to continue to provide solutions that are world-class and that can be matched with any first world systems out there. One of the things that we want is to bring convenience to the most remote places in the country. We have been going around the country looking at how best we can bring awareness. Our goal is to make sure that payment platform and business processes are available for every citizen at the click of a button. 

For more information please contact us


  • Mr. Hozo, Chipembere School Headmaster

    Ever since we started using Paynet to transfer our funds, we have eliminated the risk of our bursar getting robbed off hard cash. Paynet is very secure, it saves us a lot of time and their charges are very low. Thanks to Paynet, we don’t worry about hassles to wait in the queue to withdraw cash. The fact that we no longer write and sign forms means the margin of error has been significantly reduced which is a good thing for us. Secure transactions and reduced margin of error.

  • Irene Masangudza – Old Mutual

    I send my Debit Orders instructions using Paynet to all banks at the click of a button and receive payment confirmations electronically.
    The Paynet Debit Orders Module enhances our payments collection.

  • Mrs Kwenda, Emerald Hill School

    Using Paynet has reduced the burden of carrying cash from the bank to home in order to make salary payments. In terms of security, there are no fears of being robbed while carrying a large amount of money. We used to spend a lot of time counting money and packing it into envelopes on payday but that is now a thing of the past. That time is now being used to do other vital work to keep the Home running. As the platform is Internet based, we do not have to rush to the bank to submit salaries, we do it from the comfort of our office. Paynet is really useful to us.

  • Lindy Griffiths – Cabinet Building and Hardware in Karoi

    My life is so much easier since we started using Paynet’s facility to make corporate and salary payments.  I just make a few quick easy computer entries and press send!  Payday couldn’t be easier!

  • Josephine Mukoki-Mthunzi, HR Administrator Clinton Health Access

    “For the one year that we have used Autopay Services for our Payroll, we have experienced a great service with timely delivery of reports, pay-slips and their team constantly in communication with us as a client.  It is rare to find a company that has dedicated team who care for the welfare of their clients as Autopay does.  They mean what they say and say what they mean and we have not been disappointed at all.  Autopay has a team of people who have integrity and great customer relations. This saying “A Customer Is a King”, perfectly fits with them, we feel like kings all the time.”

  • Brian Kagondo – HR Executive Ariston Holdings

    Am truly grateful for the excellent service I keep getting from Autopay, your efficiency is honourable.