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FAQs Desktop

Answer:

The ‘Built’ status means that your batch had failed to be sent during your connection (this could be due to a slow internet connection or another program blocking your file from being sent), all you would need to do is click on ‘Prepare Batches’ again and then click on ‘Connect to Paynet’. You do not need to worry about your batch being sent in duplicate, as your batch had not been sent in the first connection made.

Answer:

You need to contact the bank to confirm if they have received the batch and the reason for the delay. If there is need to contact Paynet the bank will then contact us for assistance.

Answer:

YES. VALIDATED means that the bank has received your batch and PROCESSED means your batch has been processed.

Answer:

You will need to contact your FI who will then work with  us in locating your batch 

Answer:

This is not possible, as the bank will have already received the batch and processed it. You will need to create a new batch for the un-authorized transactions, when you would want to send them.

Answer:

You will need to contact your FI and request them to not process the batch. As soon as the bank has stopped your batch, you will then be able to recreate your updated batch and send it for processing again.

Answer:

You need to login to Paynet, go to the options Banks from the menu bar and check if there is a green tick against the bank.

Answer:

You will need to login into Paynet and click ‘Connect to Paynet’ to download the keys.

Answer:

Open file location of the Paynet shortcut. Run the configure.exe file. Print the contract forms which need to be signed by the signatories and submitted to the respective bank 

Answer:

YES in regards to the Paynet application 

Testimonials

  • Mr. Hozo, Chipembere School Headmaster

    Ever since we started using Paynet to transfer our funds, we have eliminated the risk of our bursar getting robbed off hard cash. Paynet is very secure, it saves us a lot of time and their charges are very low. Thanks to Paynet, we don’t worry about hassles to wait in the queue to withdraw cash. The fact that we no longer write and sign forms means the margin of error has been significantly reduced which is a good thing for us. Secure transactions and reduced margin of error.

  • Irene Masangudza – Old Mutual

    I send my Debit Orders instructions using Paynet to all banks at the click of a button and receive payment confirmations electronically.
    The Paynet Debit Orders Module enhances our payments collection.

  • Mrs Kwenda, Emerald Hill School

    Using Paynet has reduced the burden of carrying cash from the bank to home in order to make salary payments. In terms of security, there are no fears of being robbed while carrying a large amount of money. We used to spend a lot of time counting money and packing it into envelopes on payday but that is now a thing of the past. That time is now being used to do other vital work to keep the Home running. As the platform is Internet based, we do not have to rush to the bank to submit salaries, we do it from the comfort of our office. Paynet is really useful to us.

  • Lindy Griffiths – Cabinet Building and Hardware in Karoi

    My life is so much easier since we started using Paynet’s facility to make corporate and salary payments.  I just make a few quick easy computer entries and press send!  Payday couldn’t be easier!

  • Josephine Mukoki-Mthunzi, HR Administrator Clinton Health Access

    “For the one year that we have used Autopay Services for our Payroll, we have experienced a great service with timely delivery of reports, pay-slips and their team constantly in communication with us as a client.  It is rare to find a company that has dedicated team who care for the welfare of their clients as Autopay does.  They mean what they say and say what they mean and we have not been disappointed at all.  Autopay has a team of people who have integrity and great customer relations. This saying “A Customer Is a King”, perfectly fits with them, we feel like kings all the time.”

  • Brian Kagondo – HR Executive Ariston Holdings

    Am truly grateful for the excellent service I keep getting from Autopay, your efficiency is honourable.