FAQs

Answer:

Banks charges are different; you can enquire from the salaries department of your bank.

Answer:

The customer can contact Paynet directly or the Salaries department of their Bank.

Answer:

The Paynet system provides a fast, convenient way of delivering payment instructions and receiving reports electronically.  

Answer:

The installation of the software, training and support is Provided for free by the Service provider to the customer.

Answer:

The Paynet system makes use of the existing machines within the organisation.

Answer:

The system is configured such that users are given Roles that relate to their Job description those responsible for the authorisation of manual  forms retain the same function and their Usernames and passwords become their Electronic signatures

Answer:

The customer is able to track their payments as the system provides Responses at each stage of processing  which are displayed with each payment until status reflects that instructions has been processed

Answer:

Transactions are done by a user creating it, then authorisers and approval users confirming it, each customer can be individually configured on how many approvals are required.

Answer:

The reports are available in the system to print transactions summary and advices. All reports can be exported to excel and Microsoft word. Log menu to show all activities done by the user/approver and authorisers.

Answer:

Imports are available from Computer Society Version 4, and comma separated value

Answer:

Yes there is a difference in that the Payroll system prepares the salaries to be paid to the employees whereas Paynet does the processing of the salaries to the Bank.

Answer:

No you need to have three different installations

Answer:

Paynet is secure as it offers profiles with different User levels and Authorization of Payments. As your instruction leaves your Paynet system en-route to the bank your information is encrypted into a binary format as it goes through a secure port which only the system installed at the bank can decrypt into readable data.

Answer:

Yes. You can use either the excel format or manually input using Paynet as it offers an option to manually input payments.

Answer:

You only need an active internet connection when sending your payments to the bank. The importation, authorization of payments can happen without an internet connection active.

Answer:

There are three levels of sets available, the Administrator, Users and the Authorisers.

Answer:

Yes you can use as many accounts as you can because Paynet allows multiple accounts.

 

 

Testimonials

  • Mr. Hozo, Chipembere School Headmaster

    Ever since we started using Paynet to transfer our funds, we have eliminated the risk of our bursar getting robbed off hard cash. Paynet is very secure, it saves us a lot of time and their charges are very low. Thanks to Paynet, we don’t worry about hassles to wait in the queue to withdraw cash. The fact that we no longer write and sign forms means the margin of error has been significantly reduced which is a good thing for us. Secure transactions and reduced margin of error.

  • Irene Masangudza – Old Mutual

    I send my Debit Orders instructions using Paynet to all banks at the click of a button and receive payment confirmations electronically.
    The Paynet Debit Orders Module enhances our payments collection.

  • Mrs Kwenda, Emerald Hill School

    Using Paynet has reduced the burden of carrying cash from the bank to home in order to make salary payments. In terms of security, there are no fears of being robbed while carrying a large amount of money. We used to spend a lot of time counting money and packing it into envelopes on payday but that is now a thing of the past. That time is now being used to do other vital work to keep the Home running. As the platform is Internet based, we do not have to rush to the bank to submit salaries, we do it from the comfort of our office. Paynet is really useful to us.

  • Lindy Griffiths – Cabinet Building and Hardware in Karoi

    My life is so much easier since we started using Paynet’s facility to make corporate and salary payments.  I just make a few quick easy computer entries and press send!  Payday couldn’t be easier!

  • Josephine Mukoki-Mthunzi, HR Administrator Clinton Health Access

    “For the one year that we have used Autopay Services for our Payroll, we have experienced a great service with timely delivery of reports, pay-slips and their team constantly in communication with us as a client.  It is rare to find a company that has dedicated team who care for the welfare of their clients as Autopay does.  They mean what they say and say what they mean and we have not been disappointed at all.  Autopay has a team of people who have integrity and great customer relations. This saying “A Customer Is a King”, perfectly fits with them, we feel like kings all the time.”

  • Brian Kagondo – HR Executive Ariston Holdings

    Am truly grateful for the excellent service I keep getting from Autopay, your efficiency is honourable.