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FAQ's for Paynet Desktop


Answer:

YES in regards to the Paynet application


Answer:

YES. VALIDATED means that the bank has received your batch and PROCESSED means your batch has been processed.


Answer:

Open file location of the Paynet shortcut. Run the configure.exe file. Print the contract forms which need to be signed by the signatories and submitted to the respective bank.


Answer:

At the present moment there is no difference, the user is required to enter his/her BP Number into the Obligation number field.


Answer:

You will need to login into Paynet and click ‘Connect to Paynet’ to download the keys.


Answer:

You will need to contact your FI who will then work with  us in locating your batch


Answer:

You need to contact the bank to confirm if they have received the batch and the reason for the delay. If there is need to contact Paynet the bank will then contact us for assistance.


Answer:

You need to login to Paynet, go to the options Banks from the menu bar and check if there is a green tick against the bank.


Answer:

This is not possible, as the bank will have already received the batch and processed it. You will need to create a new batch for the un-authorized transactions, when you would want to send them.


Answer:

You will need to contact your Financial Institution and request them to not process the batch. As soon as the bank has stopped your batch, you will then be able to recreate your updated batch and send it for processing again.


Answer:

The ‘Built’ status means that your batch was not sent during your connection (this could be due to a slow internet connection or another program blocking your file from being sent), all you need to do is click on ‘Prepare Batches’ again and then click on ‘Connect to Paynet’. You do not need to worry about your batch being sent in duplicate, as your batch had not been sent in the first connection made.